FAQS

Are you cruelty free?

Yes we are. No animals were harmed and no animal testing on any Makeup Addiction Limited® products.

All our palettes (both eyeshadows and highlighters), pigments, glitters, highlighters and lashes are all vegan.

How long does it take to ship my order?

 

Your order will be shipped within 48 hours of cleared payment. You will receive an email confirmation with your tracking number once shipped. 

 

What is your return policy?

 

If you wish to return, exchange or notify us of a missing product, please notify us within 14 days of receipt of the product. Subject to them being unopened and unused, you can send them to our return address at your own expense. 

Mill Holt

Worthing

BN14 9QR

Tel: 01903 200670

Email us with your Order number and request for a return note explaining your reasoning. Returned products are subject to inspection by us. If an item arrives damaged, we will not process any returns so please ensure packaging used is safe and obtain tracking number for your returned package.

Do you have an MUA discount? 

 

If you are a Makeup Artist, you may be eligible for professional discount. Our membership programme gives a 30% discount on all verified Makeup Artists, Cosmetologists and Students enrolled on courses.

 

Please email us on olivia@makeupaddictioncosmetics.com with your makeup artistry professional license.

 

This offer is not valid in conjunction with any other offer.

 

Can I cancel my order?

 

You're able to cancel an order only immediately after placing it by sending us an email at olivia@makeupaddictioncosmetics.com.

 

This is not guaranteed as we try and ship out orders as quickly as possible.  You may send them back for a refund as long as they are unused & in a saleable condition.

 

Unfortunately during the busy sale period, we are not able to cancel orders as they are processed promptly. 

 

The same applies if you want to change your address. 

 

Are tracking numbers available?

 

Tracking numbers are available for all domestic & international orders sent via Royal Mail Tracked 48 & Royal Mail International Tracked. 

 

Please note that we are not responsible for lost or stolen shipments and insurance is available through Royal Mail.

 

Other shipment questions ?

 

Domestic orders within the UK will typically take 2 working days sent via Royal Mail Tracked 48.

 

International orders will typically take up to 10 working days sent via Royal Mail International Tracked.

 

Please note that the majority of orders are delivered within the specified time frame, however, in some cases they may get delayed at your local post office or your countries customs office.  

 

Note: Makeup Addiction Limited® is not liable for any customs or duty fees.  Please contact your local custom's office for more information.

 

Do you have a PR or Affiliate programme?

Fo more information please email prenquiries@makeupaddictioncosmetics.com

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Registered in England no. 11348411

  

VAT reg no.  307476301

© 2019 by Makeup Addiction Limited®